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System and support

System requirements​

The UNDO tool is a web application. Hence, it is platform and device agnostic. The only requirement to access the tool is a modern web browser and an internet connection.

Accessing the tool​

The tool can be accessed via the website url - https://undo.dwer.wa.gov.au/

The tool is delivered as Progressive Web Application (PWA). This is in addition to the app being available anywhere the web runs, it can be installed on a desktop computer or a mobile device, with Chromium-based browser such as Google Chrome or Microsoft Edge. Once the user views and agrees to the Terms and Conditions of use of the tool, the tool can be installed on to the user device.

Upon installation, the UNDO tool can be accessed even without the internet connection. It also unlocks functionality of opening and saving files on the local system, and also associate *.undo file extensions to open up in the UNDO tool just like any other desktop apps. The offline and install compatibility is detailed here

Install as PWA Install as PWA dialog

Once the tool is installed, it can be accessed by clicking on the icon on desktop.

UNDO desktop icon

UNDO tool as PWA

Figure 3-1: UNDO tool home screen

UNDO tool support​

Support for the UNDO tool is available between 09:00AM and 05:00PM (Western Australian Standard Time) on any day except Saturday, Sunday or a Western Australian public holiday. Support is available via email or by phone (6364 7843). Users may be required to document bugs or issues for support, or to send .undo files to the UNDO tool team so issues can be identified efficiently.